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Customer Survey

Addington Event Centre prides itself on ensuring our customers have a great experience. As we are continually striving to improve our service it would be much appreciated if you would please take time to complete the attached survey relating to your recent event.

1 = Completely Satisfied2 = Satisfied3 = Neither satisfied nor dissatisfied4 = Dissatisfied5 = Completely dissatisfied

Name of Event:

Your Name:

Email Address:

Pre Event

Your enquiry was responded to within a timely manner

1

2

3

4

5

The level of knowledge of the person handling your enquiry

1

2

3

4

5

The information you received was professional and included all relevant information

1

2

3

4

5

The level of information given to assist you in your venue selection

1

2

3

4

5

Our handling of last minute changes

1

2

3

4

5

Your overall initial impression

1

2

3

4

5

The Event

On arrival staff reconfirmed all details of your event as per your function sheet and all details were correct

1

2

3

4

5

On arrival you were advised or shown an evacuation plan

1

2

3

4

5

The willingness of staff to assist with your needs

1

2

3

4

5

Your satisfaction with the way the room was set-up

1

2

3

4

5

The standard of equipment

1

2

3

4

5

The variety of selections from our menus

1

2

3

4

5

The quality of our menu

1

2

3

4

5

The timing of the food service

1

2

3

4

5

The selection on our beverage lists

1

2

3

4

5

Overall value for money of food and beverage received

1

2

3

4

5

Post Event

The timely delivery of your account

1

2

3

4

5

The accuracy and clarity of the account

1

2

3

4

5

The follow-up to your event

1

2

3

4

5

Overall, how satisfied were you that the Addington Event Centre assisted in making your event a success?

Completely Satisfied

Satisfied

Neither satisfied nor dissatisfied

Dissatisfied

Completely dissatisfied

If you were to hold another event in Christchurch would you come back to Addington Event Centre?

Yes

No

Are there any other comments you would like to make?

All completed feedback forms go into the monthly prize draw to win a $100 food and beverage voucher at Addington Event Centre

If you are human, leave this field blank.

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Addington Raceway

75 Jack Hinton Drive, Addington
PO Box 9036, Christchurch, 8149
+64 3 338 9094
info@addington.co.nz

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